{"id":31870,"date":"2023-05-12T11:48:15","date_gmt":"2023-05-12T18:48:15","guid":{"rendered":"https:\/\/truecare.org\/?page_id=31870"},"modified":"2026-02-25T09:38:45","modified_gmt":"2026-02-25T17:38:45","slug":"mychart-patient-portal","status":"publish","type":"page","link":"https:\/\/truecare.org\/patients\/mychart-patient-portal\/","title":{"rendered":"MyChart\u00ae Patient Portal"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; 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admin_label=&#8221;TrueCare MyChart\u00ae Patient Portal &#8211; H1&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#1d969a&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_module=&#8221;33532&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;80px||50px||false|false&#8221; custom_padding_tablet=&#8221;80px||50px||false|false&#8221; custom_padding_phone=&#8221;50px||30px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;40px&#8221; text_line_height=&#8221;1.2em&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;40px&#8221; text_font_size_tablet=&#8221;35px&#8221; text_font_size_phone=&#8221;25px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_line_height_tablet=&#8221;&#8221; header_line_height_phone=&#8221;1.2em&#8221; header_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>TrueCare MyChart\u00ae Patient Portal<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_module=&#8221;33533&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;40px||40px||false|false&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<span><span><a href=\"https:\/\/truecare.org\/\">Home<\/a><\/span><\/span>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Managing your health information&#8221; _builder_version=&#8221;4.20.4&#8243; 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_builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/truecare.org\/wp-content\/uploads\/view-your-test-results.svg&#8221; title_text=&#8221;view-your-test-results&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;161px&#8221; max_width=&#8221;161px&#8221; custom_margin=&#8221;||15px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#1d969a&#8221; text_font_size=&#8221;22px&#8221; text_line_height=&#8221;1.2em&#8221; text_orientation=&#8221;center&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>View your test results<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/truecare.org\/wp-content\/uploads\/request-prescription-refills.svg&#8221; title_text=&#8221;request-prescription-refills&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;161px&#8221; max_width=&#8221;161px&#8221; custom_margin=&#8221;||15px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#1d969a&#8221; text_font_size=&#8221;22px&#8221; text_line_height=&#8221;1.2em&#8221; text_orientation=&#8221;center&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Request prescription refills<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Icons &#8211; Row 2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;0px||40px||false|false&#8221; custom_padding_phone=&#8221;0px||40px||false|false&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/truecare.org\/wp-content\/uploads\/pay-bills.svg&#8221; title_text=&#8221;pay-bills&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;161px&#8221; max_width=&#8221;161px&#8221; 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locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#1d969a&#8221; text_font_size=&#8221;22px&#8221; text_line_height=&#8221;1.2em&#8221; text_orientation=&#8221;center&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Wait list<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/truecare.org\/wp-content\/uploads\/e-check-in.svg&#8221; title_text=&#8221;e-check-in&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; module_id=&#8221;app&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;161px&#8221; max_width=&#8221;161px&#8221; custom_margin=&#8221;||15px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_id=&#8221;app&#8221; module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#1d969a&#8221; text_font_size=&#8221;22px&#8221; text_line_height=&#8221;1.2em&#8221; text_orientation=&#8221;center&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>e-Check in<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/truecare.org\/wp-content\/uploads\/request-medical-records.svg&#8221; title_text=&#8221;request-medical-records&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;161px&#8221; max_width=&#8221;161px&#8221; custom_margin=&#8221;||15px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#1d969a&#8221; text_font_size=&#8221;22px&#8221; text_line_height=&#8221;1.2em&#8221; text_orientation=&#8221;center&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Request medical records<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.20.4&#8243; custom_margin=&#8221;||50px||false|false&#8221; custom_margin_tablet=&#8221;||30px||false|false&#8221; custom_margin_phone=&#8221;||30px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;20px||20px||false|false&#8221; custom_padding_tablet=&#8221;10px||0px||false|false&#8221; custom_padding_phone=&#8221;0px||0%||false|false&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;on|off|off&#8221; admin_label=&#8221;TrueCare Heart Icon SVG&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;22ee8a8f-faa5-4678-aaf7-7c37c4a5f4cc&#8221; custom_margin=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/truecare.org\/wp-content\/uploads\/2020\/07\/heart-nospace.svg\" width=\"50\" height=\"50\" alt=\"TrueCare heart icon\" class=\"\" \/><\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#c6c6c6&#8243; divider_position=&#8221;center&#8221; admin_label=&#8221;Divider&#8221; _builder_version=&#8221;4.20.4&#8243; custom_padding=&#8221;15px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Signing up is easy!&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||70px||false|false&#8221; custom_margin_tablet=&#8221;||50px||false|false&#8221; custom_margin_phone=&#8221;||40px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px||50px||false|false&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#c6c6c6&#8243; collapsed=&#8221;off&#8221; 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text_line_height=&#8221;1.1em&#8221; text_font_size_tablet=&#8221;35px&#8221; text_font_size_phone=&#8221;30px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Signing up is easy!<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Sign up for MyChart with our assistance&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; body_text_color=&#8221;#646464&#8243; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px||18px||true|false&#8221; custom_padding_tablet=&#8221;18px||18px||true|false&#8221; custom_padding_phone=&#8221;18px|10px|18px|0px|true|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li><strong>Request to enroll<\/strong> in MyChart with a TrueCare team member. This can be done over the<br \/>phone when <a href=\"\/schedule-an-appointment\/\">scheduling an appointment<\/a>, in person at your next appointment, at your next appointment, or call or text the MyChart support line at <a href=\"tel:7607366776\"><strong>(760) 736-6776<\/strong><\/a>.<\/li>\n<li><strong>Receive your activation code<\/strong> through text or email from TrueCare and click on the link.<\/li>\n<li>Fill in required fields and <strong>register your MyChart account<\/strong>.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Sign up for MyChart from your home &#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; body_text_color=&#8221;#646464&#8243; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px||18px||true|false&#8221; custom_padding_tablet=&#8221;18px||18px||true|false&#8221; custom_padding_phone=&#8221;18px|10px|18px|0px|true|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Visit <a href=\"https:\/\/truecare.org\/\">TrueCare.org<\/a> and <strong>click on the MyChart tab<\/strong>.<\/li>\n<li><strong>Click \u201cSign Up Now\u201d button<\/strong> if you received an activation code from TrueCare.<\/li>\n<li>If you do not have an activation code from TrueCare, <strong>click \u201cSign Up Online\u201d button<\/strong>.<\/li>\n<li><strong>Request an activation code<\/strong> by filling out the form and submit, or call or text the MyChart support line at <a href=\"tel:7607366767\">(760) 736-6776<\/a>.<\/li>\n<li><strong>Receive a text or email<\/strong> that provides you an activation code.<\/li>\n<li><strong>Follow activation code prompts<\/strong> to complete enrollment in MyChart.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Accessing MyChart on a Mobile Device&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; body_text_color=&#8221;#646464&#8243; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px||18px||true|false&#8221; custom_padding_tablet=&#8221;18px||18px||true|false&#8221; custom_padding_phone=&#8221;18px|10px|18px|0px|true|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li><strong>Request an activation code <\/strong> by filling out the form and submit, or request a code by calling or texting MyChart support at <a href=\"tel:7607366776\"><strong>(760) 736-6776<\/strong><\/a>.<\/li>\n<li><strong>Create account online<\/strong> with code from TrueCare, sent via email or by text.<\/li>\n<li><strong>Download the MyChart app<\/strong> on <a href=\"https:\/\/apps.apple.com\/us\/app\/mychart\/id382952264\" target=\"_blank\" rel=\"noopener\">Apple Store<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=epic.mychart.android&amp;hl=en\" target=\"_blank\" rel=\"noopener\">Google Play Store.<\/a><\/li>\n<li><strong>Search for TrueCare<\/strong> and select as your health care provider.<\/li>\n<li>You can now <strong>select Face ID, Touch ID, or use a 4 digit passcode<\/strong> to quickly log in without needing to enter your username and password each time.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Accessing MyChart on a Computer&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; body_text_color=&#8221;#646464&#8243; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;18px||18px||true|false&#8221; custom_padding_tablet=&#8221;18px||18px||true|false&#8221; custom_padding_phone=&#8221;18px|10px|18px|0px|true|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#a8a8a8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li><strong>Request an activation code <\/strong> by filling out the form and submit, or request a code by calling or texting MyChart support at <a href=\"tel:7607366776\"><strong>(760) 736-6776<\/strong><\/a>.<\/li>\n<li><strong>Create account online<\/strong> with code from TrueCare, sent via email or by text.<\/li>\n<li><strong>Visit<\/strong> <a href=\"https:\/\/mychart.ochin.org\/mycharttc\/Authentication\/Login\" target=\"_blank\" rel=\"noopener\">TrueCare.org\/mychart<\/a> and enter the username and password that you created.<\/li>\n<li><strong>Access the<\/strong> <a href=\"https:\/\/mychart.ochin.org\/mycharttc\/Authentication\/Login?\" target=\"_blank\" rel=\"noopener\">MyChart portal<\/a>.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_button button_url=&#8221;https:\/\/mychart.ochin.org\/mycharttc\/Authentication\/Login&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Sign up or log in&#8221; button_alignment_tablet=&#8221;&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;5790d6c4-469d-4fc6-9f94-dc783ce40319&#8243; custom_margin=&#8221;||20px|0px|false|false&#8221; custom_margin_tablet=&#8221;||20px||false|false&#8221; custom_margin_phone=&#8221;||25px|0px|false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; animation_style=&#8221;none&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#3b3c3b&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.5em&#8221; display_conditions=&#8221;W10=&#8221; custom_margin=&#8221;||10px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Download the app:<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;faq&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; display_conditions=&#8221;W10=&#8221; custom_margin=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/apps.apple.com\/us\/app\/mychart\/id382952264\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/truecare.org\/wp-content\/uploads\/app-store-logo-150x50-1-1.svg\" width=\"150\" height=\"0\" alt=\"\" class=\"wp-image-33063 alignnone size-full\" \/><\/a>\u00a0 \u00a0<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=epic.mychart.android&amp;hl=en&amp;pli=1%20\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/truecare.org\/wp-content\/uploads\/google-store-logo-150x50-1-1.svg\" width=\"150\" height=\"0\" alt=\"\" class=\"wp-image-33065 alignnone size-full\" \/><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Getting Started with MyChart Videos&#8221; module_id=&#8221;faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; disabled=&#8221;on&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||30px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Getting Started with MyChart&#8221; module_class=&#8221;forma&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#e21c79&#8243; text_font_size=&#8221;45px&#8221; text_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||10px||false|false&#8221; text_font_size_tablet=&#8221;35px&#8221; text_font_size_phone=&#8221;30px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Getting Started with MyChart<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Watch the videos:&#8221; module_class=&#8221;forma&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#f6891e&#8221; text_font_size=&#8221;35px&#8221; text_line_height=&#8221;1.1em&#8221; text_font_size_tablet=&#8221;30px&#8221; text_font_size_phone=&#8221;25px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Watch the videos:<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Videos &#8211; Row 1&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||30px||false|false&#8221; custom_padding_tablet=&#8221;0px||50px||false|false&#8221; custom_padding_phone=&#8221;0px||50px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||6px||false|false&#8221; custom_padding_tablet=&#8221;||20px||false|false&#8221; custom_padding_phone=&#8221;||20px||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/truecare.org\/wp-content\/uploads\/mychart-video1.jpg&#8221; title_text=&#8221;mychart-video1&#8243; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#1a989a 0%|#035f6c 100%&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;15px||15px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>MyChart: How to Enroll<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/truecare.org\/wp-content\/uploads\/mychart-video2.jpg&#8221; title_text=&#8221;mychart-video2&#8243; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#1a989a 0%|#035f6c 100%&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;15px||15px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>MyChart: Features Overview<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; admin_label=&#8221;Videos &#8211; Row 2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||70px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;||20px||false|false&#8221; custom_padding_phone=&#8221;||20px||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/truecare.org\/wp-content\/uploads\/mychart-video3.jpg&#8221; title_text=&#8221;mychart-video3&#8243; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#1a989a 0%|#035f6c 100%&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;15px||15px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>MyChart: Using the Message Center<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/truecare.org\/wp-content\/uploads\/mychart-video4.jpg&#8221; title_text=&#8221;mychart-video4&#8243; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#1a989a 0%|#035f6c 100%&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;15px||15px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>MyChart: Scheduling a Virtual Visit<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQs&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;General:&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#e21c79&#8243; text_font_size=&#8221;45px&#8221; text_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||40px||false|false&#8221; custom_margin_tablet=&#8221;||20px||false|false&#8221; custom_margin_phone=&#8221;||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;35px&#8221; text_font_size_phone=&#8221;30px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Frequently asked questions<\/p>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#f6891e&#8221; text_font_size=&#8221;35px&#8221; text_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||||false|false&#8221; text_font_size_tablet=&#8221;30px&#8221; text_font_size_phone=&#8221;30px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>General:<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;FAQ toggles&#8221; module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|40px|0px|false|false&#8221; border_width_all=&#8221;0px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_last_edited=&#8221;off|tablet&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;margin-bottom:0;&#8221; custom_css_main_element_phone=&#8221;margin-bottom:0;&#8221;][et_pb_toggle title=&#8221;I forgot my password. What should I do?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;What does a mental health assessment involve?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>You may click the &#8220;Forgot Password?&#8221; link<\/strong> on the <a href=\"https:\/\/mychart.ochin.org\/mycharttc\/Authentication\/Login?\" target=\"_blank\" rel=\"noopener noreferrer\">sign-in page<\/a> to reset your password online. You may also call or text the TrueCare team at <a href=\"tel:7607366776\">(760) 736-6776<\/a> to request a password reset.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can you send me a new access code if I have lost it, let it expire or did not receive it?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;Can you send me a new access code if I have lost it, let it expire or did not receive it?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.16.0&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Please call or text us at <a href=\"tel:7607366776\">(760) 736-6776<\/a>.[\/et_pb_toggle][et_pb_toggle title=&#8221;What will I be able to do in MyChart?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;What will I be able to do in MyChart?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<strong>In MyChart, you will be able to<\/strong> message your provider, request medication refills, view your lab results, and schedule appointments. Learn more by watching the Features Overview video in the <a href=\"https:\/\/truecare.org\/patients\/how-to-video-library\/\">How-To Video Library<\/a>.[\/et_pb_toggle][et_pb_toggle title=&#8221;If I send a message to my doctor or nurse, when can I expect a reply?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;If I send a message to my doctor or nurse, when can I expect a reply?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;off|tablet&#8221;]<\/p>\n<p><strong>You will receive an answer<\/strong> within three business days. Please note that <strong style=\"color: #e41b74;\">MyChart should not be used for urgent situations. Please call 911 if it is an emergency.<\/strong><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; vertical_offset_tablet=&#8221;-10px&#8221; vertical_offset_phone=&#8221;-10px&#8221; vertical_offset_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Can I view my child&#8217;s health record in MyChart?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;Can I view my child&#8217;s health record in MyChart?&#8221; module_id=&#8221;fast_pass_faqs&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Yes, a parent or legal guardian may have limited proxy access<\/strong> to their child&#8217;s account up until their 18th birthday. Adult to minor proxy access allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their child. Under federal and California law, when minors reach age 12, they have a legal right to health information privacy. At TrueCare, we are complying with these health privacy laws by limiting online access to minors&#8217; (age 12-17) health care information. Our policy is intended to protect minors who may be receiving care that is within a protected category. When the minor turns 12, information available to the parent or legal guardian will automatically be limited. Once the child turns 18, proxy access will end.<\/p>\n<ul>\n<li><strong>Adult to Minor (0-11):<\/strong> Full access to patient&#8217;s chart in MyChart<\/li>\n<li><strong>Adult to Minor (12-17):<\/strong> Modified access to patient&#8217;s chart in MyChart<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How do I schedule an appointment in MyChart?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;How do I schedule an appointment in MyChart?&#8221; module_id=&#8221;fast_pass_faqs&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ol>\n<li>Log into your MyChart account and select <strong>\u201cschedule an appointment\u201d in Visits tab.<\/strong><\/li>\n<li>Select <strong>&#8220;schedule appointment.&#8221;<\/strong><\/li>\n<li>Select a <strong>date, preferred times and enter the reason for your visit,<\/strong> along with any notes and click <strong>&#8220;schedule.&#8221;<\/strong><\/li>\n<li>If your appointment is unable to be scheduled online, you will be prompted to submit an appointment request. A member of our team will contact you within <strong>3 business days<\/strong> to assist.<\/li>\n<li>Requests for <strong>acupuncture, behavioral health, cardiology, chiropractic, dental and podiatry services cannot be accommodated in MyChart.<\/strong> Please call (760) 736-6767 and select the scheduling option.<\/li>\n<\/ol>\n<p>Learn more with the scheduling tutorial videos in the <a href=\"https:\/\/truecare.org\/patients\/how-to-video-library\/\">How-To Video Library<\/a>. [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Wait List FAQs:&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#f6891e&#8221; text_font_size=&#8221;35px&#8221; text_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||||false|false&#8221; text_font_size_tablet=&#8221;30px&#8221; text_font_size_phone=&#8221;30px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Wait List FAQs:<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;FAQ toggles&#8221; module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|50px|0px|false|false&#8221; custom_padding_tablet=&#8221;18px|10px|40px|0px|false|false&#8221; custom_padding_phone=&#8221;18px|10px|40px|0px|false|false&#8221; border_width_all=&#8221;0px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;||10px||false|false&#8221; custom_padding_phone=&#8221;||10px||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;margin-bottom:0;&#8221; custom_css_main_element_phone=&#8221;margin-bottom:0;&#8221;][et_pb_toggle title=&#8221;Where do I find the Wait List feature in MyChart?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;Where do I find the Wait List feature in MyChart?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Log in to your MyChart account, click on \u201cVisits,\u201d then click on any future visit listed. If a wait list is available for your appointment, it will say \u201cWait List Available.\u201d Click \u201cGet On Wait List.\u201d<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How can I request an earlier appointment?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;How can I request an earlier appointment?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Add yourself to the wait list for any primary or pediatric appointment through your MyChart account. <\/p>\n<p>You can also contact TrueCare at <a href=\"tel:7607366767\">(760) 736-6767<\/a> and ask them to add you to the wait list.<\/p>\n<p> [\/et_pb_toggle][et_pb_toggle title=&#8221;What if I don\u2019t have a MyChart account?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;What if I don\u2019t have a MyChart account?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You can create a MyChart account by calling or texting TrueCare at <a href=\"tel:7607366776\">(760) 736-6776<\/a> to obtain an Activation Code.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How will I be notified when a new appointment is available?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;How will I be notified when a new appointment is available?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#a8a8a8&#8243; border_width_bottom_tablet=&#8221;0px&#8221; border_width_bottom_phone=&#8221;0px&#8221; border_width_bottom_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>MyChart will send an email notifying you that there is a new message to read. Log into MyChart to read the message.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;What if I cannot make the suggested new appointment time?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;What if I cannot make the suggested new appointment time?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You will have the option to decline the offer if the appointment time does not work with your schedule.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Will the first appointment be cancelled automatically when I accept the offer for the new appointment?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;Will the first appointment be cancelled automatically when I accept the offer for the new appointment?&#8221; module_id=&#8221;mfa&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes, the previously scheduled appointment will be cancelled.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;If I do not see the option to add myself to a Wait List, how do I report this issue?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;If I do not see the option to add myself to a Wait List, how do I report this issue?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Contact TrueCare\u2019s MyChart support services at <a href=\"tel:7607366776\">(760) 736-6776<\/a>.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Multi-Factor Authentication FAQs:&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#f6891e&#8221; text_font_size=&#8221;35px&#8221; text_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_margin_tablet=&#8221;||0px||false|false&#8221; custom_margin_phone=&#8221;||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;35px&#8221; text_font_size_phone=&#8221;30px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Multi-Factor Authentication FAQs:<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;FAQ toggles&#8221; module_class=&#8221;forma&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||60px||false|false&#8221; custom_margin_tablet=&#8221;||50px||false|false&#8221; custom_margin_phone=&#8221;||50px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; custom_padding_tablet=&#8221;18px|10px|0px|0px|false|false&#8221; custom_padding_phone=&#8221;18px|10px|0px|0px|false|false&#8221; border_width_all=&#8221;0px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;margin-bottom:0;&#8221; custom_css_main_element_phone=&#8221;margin-bottom:0;&#8221;][et_pb_toggle title=&#8221;What is the importance of using MFA?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;What is the importance of using MFA?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>This is done to increase the security of the user\u2019s account and protect against unauthorized access. It also protects our patients\u2019 private health information.<\/p>\n<p> [\/et_pb_toggle][et_pb_toggle title=&#8221;What are the \u201cmulti-factors\u201d?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;What are the \u201cmulti-factors\u201d?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Typically, the first factor or touch point is the information used to login to MyChart. This could be username and password or could be facial recognition, depending on how your app is currently configured. The second touch point is the verification code. The code can be sent via email or via text message. You will be prompted for the code as you log in to MyChart.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What is Multi-Factor Authentication (MFA)?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;What is Multi-Factor Authentication (MFA)?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Multi-Factor Authentication (MFA) is a layered approach offering enhanced security to your private information. This security process requires users to login in with either username and password or facial recognition. This process is then coupled with a verification code pushed to either email or via text message.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; vertical_offset_tablet=&#8221;-10px&#8221; vertical_offset_phone=&#8221;-10px&#8221; vertical_offset_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;What information will I be asked for during the MFA process?&#8221; open_toggle_text_color=&#8221;#646464&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#646464&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#5eb4b2&#8243; toggle_icon=&#8221;&#xe050;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; open_icon_color=&#8221;#5eb4b2&#8243; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;30px&#8221; admin_label=&#8221;What information will I be asked for during the MFA process?&#8221; module_class=&#8221;portal-faq&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#646464&#8243; title_font_size=&#8221;22px&#8221; closed_title_font_size=&#8221;22px&#8221; body_font=&#8221;Mulish||||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;18px|10px|18px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#a8a8a8&#8243; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#a8a8a8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ol>\n<li>The very first time you login, you will be asked to verify your email and mobile number.<\/li>\n<li>Routinely, you will be asked to choose how you would like to receive your code \u2013 either via email or text.<\/li>\n<li>Check your email or text (depending on what you selected in the previous step).<\/li>\n<li>Enter the code that was sent to you and select \u201cverify.\u201d<\/li>\n<li>Your account is now set up with MFA. Select \u201cok\u201d to continue.<\/li>\n<\/ol>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Need help?&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||80px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#b3b3b3&#8243; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#b3b3b3&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text content_tablet=&#8221;<img src=%22https:\/\/truecare.org\/wp-content\/uploads\/2020\/07\/heart-nospace.svg%22 width=%2245%22 height=%2245%22 alt=%22TrueCare heart icon%22 style=%22margin-right: 10px;%22 class=%22%22 \/> <strong>Need help?<\/strong> Call or text <a href=%22tel:7607366776%22 style=%22font-weight: 500;%22>(760) 736-6776<\/a> for MyChart support.&#8221; content_phone=&#8221;<img src=%22https:\/\/truecare.org\/wp-content\/uploads\/2020\/07\/heart-nospace.svg%22 width=%2245%22 height=%2245%22 alt=%22TrueCare heart icon%22 style=%22margin-right: 10px;margin-bottom:20px;float:left;%22 class=%22%22 \/> <strong>Need help?<\/strong> Call or text <a href=%22tel:7607366776%22 style=%22font-weight: 500;%22>(760) 736-6776<\/a> for MyChart support.&#8221; content_last_edited=&#8221;on|phone&#8221; module_class=&#8221;forma&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#1d969a&#8221; text_font_size=&#8221;35px&#8221; text_line_height=&#8221;1.2em&#8221; text_font_size_tablet=&#8221;35px&#8221; text_font_size_phone=&#8221;25px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_orientation_phone=&#8221;right&#8221; text_orientation_last_edited=&#8221;off|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/truecare.org\/wp-content\/uploads\/2020\/07\/heart-nospace.svg\" width=\"45\" height=\"45\" alt=\"TrueCare heart icon\" style=\"margin-right: 10px;\" class=\"\" \/> <strong>Need help?<\/strong> Call or text <a href=\"tel:7607366776\" style=\"font-weight: 500;\">(760) 736-6776<\/a> for MyChart support. You can also find helpful tutorial videos in the <a href=\"https:\/\/truecare.org\/patients\/how-to-video-library\/\">How-To Video Library<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<p>TrueCare MyChart\u00ae Patient Portal<span><span><a href=\"https:\/\/truecare.org\/\">Home<\/a><\/span><\/span>Managing your health information is easier than ever with MyChartAll your health information in one place!Communicate with your providerSchedule and manage appointmentsView your test resultsRequest prescription refillsPay [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":1729,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-31870","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TrueCare MyChart\u00ae Patient Portal | TrueCare<\/title>\n<meta name=\"description\" content=\"With one phone number, you can set up an appointment at any TrueCare Health Center.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/truecare.org\/patients\/mychart-patient-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TrueCare MyChart\u00ae Patient Portal | TrueCare\" \/>\n<meta property=\"og:description\" content=\"With one phone number, you can set up an appointment at any TrueCare Health Center.\" \/>\n<meta property=\"og:site_name\" content=\"TrueCare\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/healthtruecare\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-25T17:38:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/truecare.org\/wp-content\/uploads\/2020\/07\/heart-nospace.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@healthtruecare\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"MedicalWebPage\"],\"@id\":\"https:\/\/truecare.org\/patients\/mychart-patient-portal\/\",\"url\":\"https:\/\/truecare.org\/patients\/mychart-patient-portal\/\",\"name\":\"TrueCare MyChart\u00ae Patient Portal | TrueCare\",\"isPartOf\":{\"@id\":\"https:\/\/truecare.org\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/truecare.org\/patients\/mychart-patient-portal\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/truecare.org\/patients\/mychart-patient-portal\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/truecare.org\/wp-content\/uploads\/2020\/07\/heart-nospace.svg\",\"datePublished\":\"2023-05-12T18:48:15+00:00\",\"dateModified\":\"2026-02-25T17:38:45+00:00\",\"description\":\"With one phone number, you can set up an appointment at any TrueCare Health Center.\",\"breadcrumb\":{\"@id\":\"https:\/\/truecare.org\/patients\/mychart-patient-portal\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/truecare.org\/patients\/mychart-patient-portal\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/truecare.org\/patients\/mychart-patient-portal\/#primaryimage\",\"url\":\"https:\/\/truecare.org\/wp-content\/uploads\/2020\/07\/heart-nospace.svg\",\"contentUrl\":\"https:\/\/truecare.org\/wp-content\/uploads\/2020\/07\/heart-nospace.svg\",\"caption\":\"Icono del coraz\u00f3n TrueCare\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/truecare.org\/patients\/mychart-patient-portal\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/truecare.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Patients\",\"item\":\"https:\/\/truecare.org\/patients\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"MyChart\u00ae Patient Portal\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/truecare.org\/#website\",\"url\":\"https:\/\/truecare.org\/\",\"name\":\"TrueCare\",\"description\":\"Health inside. 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